There are several reasons Snapchat may stop you from accessing your account.
Before you try to log back in, it’s important to ensure you are not breaking any of their rules as this can cause your account to be permanently deleted.
Below we’ve listed the most common causes of an account being temporarily disabled.
Occasionally, there are glitches that cause login errors on Snapchat.
In these situations, you should contact Snapchat support and wait 24-48 hours before logging in.
Why Does Snapchat’s ‘repeated failed login’ Cause The ‘temporarily disabled’ Error?
Irregular activity on an account can cause it to become temporarily disabled.
It’s a safety feature that can help protect your account as well as other users on the app.
There are a few reasons your Snapchat account may be temporarily disabled including:
- There have been too many failed login attempts
- You have added an excessive number of friends in a short period of time
- You’ve tried to log in from a banned device
- You’ve used a third-party app to access Snapchat
- You have not updated your password when requested by the app
If your account has been permanently disabled it is because Snapchat has detected a violation of their community guidelines or terms of service.
Things that breach the community guidelines include:
- Sexually Explicit Content
Harassment & Bullying
- Threats, Violence & Harm
- Impersonation & Spam
- Hate Speech & False Information
- Illegal Content
If you have been permanently banned for one of these reasons then you will be unable to get your account back.
However, if your account is just temporarily disabled you can reactivate it with the methods below.
How To Get Back Into Your Snapchat Account:
If you’re locked out of your account, use the following methods to get back in:
1. Unlock Your Account On The Snapchat Website
Step 1: Go to the Snapchat Website
Rather than logging in on the app, open a browser and go to the Snapchat website.
Step 2: Log in to your account
Use your username and password to log in.
Step 3: Press “Unlock”
Once you log in, there will be an option to unlock your account.
Click this and you should be able to log back in on the app.
Step 4: Sign back in on the app
Before signing back in on the app, it helps to close the app completely and then reopen it. Once the app is open, login and you should be able to use the app normally again.
2. Contact Snapchat Support
Step 1: Go to Snapchat Support
If you’re struggling to gain access to your Snapchat account, it is worth contacting Snapchat Support.
Step 2: Select “My Account Has Been Hacked”
Once on the support website, tap ‘Contact Us’ in the menu on the left, then tap ” I can’t access my account”. In the section that pops up underneath tap “I think my account has been hacked”.
Step 3: Fill Out The Form
From here, you will be able to input your account details and submit a report to Snapchat for them to look into.
You will need to provide:
- your username
- the email address associated with your account
- your phone number
- as much detail as possible about why you think your account is hacked
Step 4: Submit The Form
Once the form is submitted you need to wait for the support team to get back to you. You should receive their response via email.
You can also contact Snapchat Support via Twitter if preferred.
3. Change The Network Your Device Is Connected To
Step 1. Switch The Network
If you’re using Wi-Fi, turn off Wi-Fi and use mobile data instead (and vice versa).
Step 2. Disconnect the VPN (If Applicable)
Before attempting to log back into Snapchat make sure you are not connected to a VPN.
Step 3. Force Close Snapchat
Finally, you need to force close Snapchat and then when you reopen it you can log in.
To force close Snapchat on Android:
- Open your phone settings and select ‘Apps’.
- Tap ‘App management’ and select Snapchat.
- Tap ‘Force stop’.
Apple devices don’t allow you to force close apps but you should still at least close the app and restart it.
4. Uninstall Third-Party Apps
Step 1: Remove Any Third-Party Apps That Interact With Snapchat
Clear your device of any third-party apps that interact with Snapchat.
Apps such as Sneakaboo and Emulator are key examples of third-party apps that are not authorized for use with Snapchat.
Step 2: Uninstall the Snapchat App
Once you have removed any unauthorized third-party apps, uninstall your Snapchat app.
Step 3: Reinstall the Snapchat App
Once uninstalled, reinstall the Snapchat App. This will clear the cache and make sure you have the best chance of logging back in.
Step 4: Login as normal
You should now have full access to your account.
5. Do Not Login For 48 Hours
Step 1: Wait 48 Hours
If you still can’t access your account, you may have to wait for 48 hours before attempting to log back in.
Close the app and don’t attempt to log in for 2 days.
Step 2: Log In As Normal
After 48 hours, log in and you should be able to get back into your account as normal.